Terms of Service

1. About Larzo

Larzo ("we", "us", "the service") is a quote and invoice generation tool for UK tradespeople, operated by LARZO LTD, a company registered in England & Wales (company number 17344060). By creating an account you agree to these terms. If you do not agree, do not use the service.

Questions? Email support@larzo.co.uk.

2. The service

Larzo lets you create professional quote and invoice PDFs, share them with customers via WhatsApp or email, collect e-signature acceptance, and manage your customer records. It is intended for use by self-employed tradespeople and small trade businesses operating in the United Kingdom.

AI-generated content (job descriptions) is produced by Anthropic's Claude models. This content is a writing aid only — you are responsible for checking that all descriptions, prices, and quantities on quotes you send are accurate.

3. Accounts

• You must be at least 18 years old and legally authorised to enter contracts in the UK.
• You are responsible for keeping your login credentials secure.
• You must provide accurate information — including a real phone number and business details — during sign-up.
• We may suspend or terminate accounts that misuse the service, provide false information, or violate these terms.

4. Subscription and payment

Larzo offers two tiers:

• Free trial — 14-day free trial from the date of registration, no card required. Unlimited quotes during the trial period.
• Pro — £24/month or £240/year (billed annually). Unlimited quotes and invoicing, receipt scanning and expense tracking, financial reports and automated accountant emails, and branded PDFs with T&Cs and QR review codes.

Payments are processed by Stripe. By subscribing you also agree to Stripe's terms.

Cancellation: you can cancel your Pro subscription at any time via Settings → Account → Manage billing. Your Pro features remain active until the end of your current billing period; we do not issue prorated refunds for partial periods.

Right to cancel (Consumer Contracts Regulations 2013): if you are a consumer (not purchasing for business use), you have a 14-day cooling-off period from the date of your initial subscription purchase. To exercise this right, email support@larzo.co.uk within 14 days and we will issue a full refund.

5. Acceptable use

You must not use Larzo to:

• Send fraudulent, misleading, or unlawful quotes or invoices.
• Impersonate another tradesperson or business.
• Attempt to circumvent quota limits or exploit the free tier through multiple accounts.
• Reverse-engineer, scrape, or attack the platform.
• Process personal data in breach of UK GDPR — you remain the data controller for your customers' details.

6. Your data and your customers' data

You are the data controller for the customer personal data (names, addresses, contact details) you enter into Larzo. You are responsible for having a lawful basis to process that data and for complying with UK GDPR in your business. Larzo acts as your data processor for that data. See our Privacy Policy for full details.

7. E-signatures

When a customer accepts a quote by typing their full name, their name, IP address, user agent, and timestamp are recorded. This constitutes a basic electronic signature under the Electronic Communications Act 2000 and is legally binding under English law. You should retain a copy of accepted quotes for your records — these are available in your Larzo dashboard.

8. Limitation of liability

Larzo is provided "as is". To the maximum extent permitted by law:

• We are not liable for any loss of profit, business, revenue, or data arising from your use of the service.
• We are not responsible for the accuracy of AI-generated descriptions — always review before sending.
• Our total liability to you shall not exceed the total fees you have paid to us in the 12 months preceding the claim.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

9. Service availability

We aim for high availability but do not guarantee uninterrupted access. We may suspend the service for maintenance and will endeavour to give advance notice where possible. We are not liable for downtime caused by third-party infrastructure (Supabase, Railway, Vercel, Stripe).

10. Changes to the service and terms

We may update these terms or the service at any time. Material changes (including price changes) will be notified by email at least 30 days in advance. Continued use of the service after that period constitutes acceptance of the updated terms.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions about these terms: support@larzo.co.uk